Refund policy
As a valued customer, we want you to know that your satisfaction matters. If you discover a fault with the item(s) you have received, please contact us immediately and our Customer Service Representatives will try to resolve the issue for you as soon as possible.
Should you wish to return your item(s) please refer to the guideline below and contact us explaining the reason for your return request, within 7 days from receiving your order. Packages sent after the 7 days-guarantee window or without first contacting us will not be accepted.
To request a return and receive further instructions on how to return your order, contact us via WhatsApp +62 822-2611-0330 or email us at cs@julaybib.co.id. Returns/exchanges/refunds will be processed upon receipt of the regarding item(s). Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.
For more information on our Refund / Return policy, please read the points below:
General
Return / Refund requests received more than 7 days after the original order receipt date will not be accepted and no refunds will be given.
- We do not refund shipping fees and other miscellaneous fees associated with your order.
- Items must not be damaged.
- Items must be in new/original condition with all tags and packaging attached. Items already used or worn will not be accepted.
- After requesting a Return / Refund, you will be given an additional 7 days to return your product. We reserve the right to refuse any packages sent after the 7-days-return window.
- Exceptions and other conditions will be noted within the item description.
- Evaluation process may take up to 7 days from receipt.
- Online order returns or exchanges will not be accepted at any of our physical store locations.
- Sale item(s), special item(s), collaborations item(s), item(s) under "collaborations" collection are not eligible for return/exchange.
- Store credits are non-transferable.
- Upon dispute, Julaybib reserves the right to make the final decision on all return cases.
- Orders will not be refunded due to personal dislikes or sizing problems.
Please note that Julaybib is NOT responsible for any shipping charges that may occur from a return. The original shipping charges are NON-REFUNDABLE. Return packages remain the responsibility of the customer until it is received by Julaybib. Therefore, it is recommended that the customer takes necessary precautions by using registered and tracking services when returning the package.
Once we receive your package, we will evaluate the products before proceeding with exchanging or refunding your order.
Incorrect item, missing item or faulty item
If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to initiate the returns/exchange procedure. We will do our best to resolve the problem as soon as possible. A replacement will be sent if the item is still available. Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received, will be covered by Julaybib.
All sale items are final and cannot be returned or exchanged.
